Salon Policies

1. Appointments & Walk-Ins

• Appointments are highly recommended to guarantee service.
• Walk-ins are welcome based on availability.
• Appointment times are reserved specifically for you. Late arrivals may result in shortened service or rescheduling.

2. Late Arrival Policy

• Clients arriving 10 minutes late may receive a modified service.
• Clients arriving 15 minutes or more late may need to reschedule and may be subject to a late cancellation fee.
• Repeated late arrivals may require prepayment for future bookings.

3. Cancellation & No-Show Policy

• We kindly request at least 24 hours notice for cancellations or rescheduling.
• Same-day cancellations or no-shows may be charged 50–100% of the service cost.
• Multiple no-shows may require full prepayment for future appointments.

4. Deposits

Deposits may be required for:

• Group bookings
• Long or specialty services
• High-demand time slots

Important: Deposits are non-refundable, but may be transferred with proper notice.

5. Service Satisfaction Policy

• If you are not satisfied, please notify us before leaving the salon.
• Adjustments are available within 48 hours of the original service.
• Redo services do not include refunds and must be scheduled with the original technician when possible.

6. Refund Policy

• No cash or credit card refunds on services.
• Store credit may be issued at management discretion.
• Product refunds are accepted within 7 days if unused and unopened.

7. Hygiene & Health Policy

For the safety of all:

• Please inform us of medical conditions, allergies, pregnancy, or infections before service.
• We reserve the right to refuse service if a condition may put you or others at risk.
• Tools and stations are sanitized according to state regulations.

8. Children Policy

• Children must be supervised at all times.
• For safety reasons, children who are not receiving services should not run or disrupt the salon.
• The salon is not responsible for injuries due to lack of supervision.

9. Personal Belongings

• Please keep personal items with you at all times.
• The salon is not responsible for lost or damaged belongings.

10. Respect & Conduct Policy

• We maintain a respectful environment.
• Abusive language, harassment, or inappropriate behavior toward staff or other clients will not be tolerated.
• The salon reserves the right to refuse or terminate service immediately in such cases.
• No refunds will be issued if service is stopped due to misconduct.

11. Pricing & Service Changes

• Prices are subject to change without prior notice.
• Final pricing may vary based on nail length, design complexity, or additional requests.
• Please confirm pricing before service begins.

12. Tipping Policy

• Tips are greatly appreciated but never required.
• Tips go directly to your service provider.

13. Right to Refuse Service

We reserve the right to refuse service to anyone for reasons including, but not limited to:

• Health or safety concerns
• Repeated policy violations
• Inappropriate behavior

14. Policy Agreement

By booking or receiving services at our salon, you acknowledge and agree to these policies.

15. Communication & Appointment Reminders

By booking an appointment with our salon, clients consent to receive appointment-related communications, including:

• Text messages (SMS)
• Emails
• Phone calls (if necessary)

These communications are used only for business purposes, such as:

• Appointment confirmations
• Appointment reminders
• Schedule changes or updates
• Important salon notifications

Message and data rates may apply for text messages. Clients may opt out of non-essential messages at any time by notifying the salon; however, appointment-related reminders may still be sent to ensure service accuracy.